Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Book an Appointment

Pharmacy & Self-Care

Pharmacy

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Urgent appointments for today or tomorrow (Monday to Friday)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Ways to book

  1. Use our online services
  2. Telephone: 01732 747203

Book a Routine Appointment

Sickness Certificates (Fit Notes)

Travel Vaccinations

Home Visits

Please be aware that our GPs will always call to assess the home visit request first.

If you need a home visit, you can help us by calling reception before 11am.

Telephone: 01732 747203

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.

Life Threatening - Go to A&E

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 01732 747203.
  2. Cancel using our online services
  3. Cancel through the NHS App

Out of Hours

Enhanced Access

Tuesday

  • 6.30 to 8pm: Nurse

Wednesday

Pre arranged appointments between 6.30pm to 8pm on Wednesday. Reception is closed from 6.30pm

  • 6.30 to 8pm: 2 GPs
  • 6.30 to 8pm: Nurse/ACP

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Chaperones

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy

Care Navigation

Patients may be asked to explain briefly what the problem is when they ring to book a GP appointment.

Under NHS care navigation – or signposting – we aim to provide the most appropriate service.

The receptionist might suggest other professionals who could be more helpful to patients, depending on their needs. For example, the pharmacist; a counsellor; support for older people; carer support; mental health support; or support to become healthier and more active.

Receptionists and clerical staff are trained to help patients by identifying the most relevant care. Through this specialist training, our practice team will be able to direct patients to the health clinician best suited to their needs.

Receptionists will never offer clinical advice or triage; this new way of working is about offering the choice to see a more appropriate professional in the practice team, or perhaps somewhere else. If different medical professional can deal with your problem directly, it will often be quicker and may not need a GP apppointment at all.

This policy helps to free up time for GPs to care for patients with more complex or serious health conditions that can be managed only by the GP. More importantly, though, it means people are seen by the clinician best placed to manage their clinical problem.

The choice is always the patient’s, though, and a GP appointment will never be refused – but next time you contact the Practice and speak to the receptionist, please consider the value of seeing an alternative health professional if they are better able to help.

For more information please contact a member of our practice team.

Providing NHS Services

St John's Medical Practice
39 St Johns Hill
Sevenoaks
Kent
TN13 3NT

Telephone: 01732 747203

The Practice

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